Refund Policy

Overview

We want you to be confident buying a service online. This policy explains how to cancel an order and how refunds work. It forms part of our Terms of Service.

If you're a consumer

Under the Consumer Contracts Regulations 2013, you have 14 days from the day your order is confirmed to cancel for any reason.

• If we haven't started work, you get a full refund.
• If you asked us to start within the 14 days and then cancel, we refund the price minus a fair amount for the work already done.
• If we've completed the service within the 14 days at your request, the right to cancel no longer applies.

We'll ask you to confirm that you want us to start early before any work begins within the cancellation period.

If you're a business customer

• Cancel before your kick-off call: full refund.
• Cancel after kick-off but before delivery: we refund the price minus the proportion of work completed, which we'll show you in writing.
• After the deliverables have been sent, the service isn't refundable, but we'll correct anything that doesn't match the agreed scope.

Subscriptions and retainers

You can cancel a subscription at any time. It stops at the end of the current billing period and you won't be charged again. Consumers also keep the 14-day cancellation right described above for the first period.

If something goes wrong

If we don't deliver a service with reasonable care and skill, or it doesn't match its description, tell us. We'll put it right at no extra cost or, if that isn't possible, give you an appropriate refund. This doesn't affect your statutory rights.

How to cancel or request a refund

Email info@norvyxsolutions.xyz or call 07868 241181 with your name, the email address you used at checkout, the service you bought and, if you have it, your checkout reference. A clear statement such as "I wish to cancel my order for [service], placed on [date]" is enough.

How refunds are paid

Refunds go back to the original payment method through Stripe within 14 days of us agreeing the refund. Your bank may take a further 5 to 10 business days to show the money in your account.